ANZ - 2021 Annual Report

1. Our Volunteer Leave Policy, that applies to permanent, regular and fixed-term employees, provides for at least one day of paid volunteer leave each year. 2. Figure includes forgone revenue of $106m, the cost of providing low or fee-free accounts to a range of customers such as government benefit recipients, not-for-profit organisations, students and the elderly. International transfer fees were waived for funds sent from Australia and New Zealand to the Pacific to support communities impacted by COVID-19. Our community We invest significantly in the communities in which we operate and play a role in supporting their capacity, resilience and financial wellbeing. Strong relationships with our stakeholders and the broader community is one of our key value drivers. SUPPORTING THE COMMUNITY THROUGH THE COVID-19 PANDEMIC We have continued to work closely with our community partners to support the communities in which we live and work during the COVID-19 pandemic. In April 2021, in response to the devastating health crisis in India, we donated $1 million to World Vision Australia’s India COVID-19 Appeal to provide funding for more beds, oxygen machines and hospital medical supplies in some of the worst hit districts. In addition, we launched an India COVID-19 Appeal encouraging employees and customers to donate, with ANZ matching donations dollar-for-dollar over two months – a total of approximately $1.6 million was raised. FJ$60,000 was also committed to grassroots organisations across Fiji to support communities impacted by COVID-19. 15.5 % Around $2m was distributed to communities through our community grants programs, including our Staff Foundations in Australia, New Zealand and Fiji, and our Seeds of Renewal grants program that provides funding for community groups in rural and regional Australia. IN 2021 of our employees volunteered1 over 54,645 hours to community organisations We matched employee donations, collectively contributing $3.2m through our workplace giving programs. Investing a total of $139.7m in the community2 After two years of reflection, development and consultation, we will commence our second Stretch Reconciliation Action Plan (RAP) in October 2021, our fifth RAP as an organisation. Through our RAP we will partner with Aboriginal and Torres Strait Islander organisations to create meaningful opportunities for Aboriginal and Torres Strait Islander peoples and businesses by: • Improving financial wellbeing • Providing employment and facilitating career progression • Building the capacity of Aboriginal and Torres Strait businesses • Improving understanding of Aboriginal and Torres Strait Islander cultures within our organisation. We have set a target to achieve the 17 actions set out in our RAP by the end of 2024, elevating accountability for delivery to our Executive Committee. We have also implemented an Aboriginal and Torres Strait Islander employee reference group we will consult with on any matters that impact them as ANZ employees to ensure we are listening to the voices of First Nations employees. RECONCILIATION ACTION PLAN Credit: Marcus Lee 34 OVERVIEW HOW WE CREATE VALUE PERFORMANCE OVERVIEW REMUNERATION REPORT DIRECTORS’ REPORT FINANCIAL REPORT SHAREHOLDER INFORMATION